Technical consultation
We help select the right product, system and configuration for the property and the customer’s requirements.
Customer service
Services
From the initial consultation to professional installation and after-sales support, we aim to make the entire process clear, convenient and reassuring for every customer.
Our approach
More than just supplying products
At Sami Group, we see every order as a complete process. Alongside manufacturing and installing products from our range, we provide technical advice and assistance even after installation is complete.
Our goal is to give customers clear information, help them choose the right solution and offer the peace of mind that comes from knowing they can rely on our support.
Services
How we can help
Six areas of service, from choosing the right solution to care after installation.
Before manufacturing
01
02
03
Taking measurements
Accurate measurements are essential for the correct manufacture and installation of custom-made solutions.
Custom manufacturing
Products are made to the required dimensions, shape and selected configuration.
Installation and aftercare
04
05
06
Professional installation
We install products from our range with close attention to technical details and the finished result.
Warranty service
Products come with a warranty certificate, while completed installation work is documented in a handover report.
Support after installation
If a problem arises with a product purchased from Sami Group, customers can rely on our assistance in resolving it.
Process
How we work
A clear sequence of steps, with each stage preparing the way for the next.
Consultation
We discuss what you need and the specific features of your project.
Measurements
We confirm the required dimensions and technical specifications.
Choosing a solution
We determine the most suitable system and configuration.
Manufacturing and installation
The product is manufactured and installed to suit the specific project.
Warranty and ongoing support
You receive the necessary documents and can count on assistance if an issue occurs.
Documentation
Peace of mind after installation
Sami Group products are supplied with a warranty certificate, and installation work is documented with a handover report. This gives customers the necessary records and access to support should a problem arise.
01
For the product
Warranty certificate
02
For installation work
Installation report
Support
By your side after installation
If an issue occurs with a product purchased from us, we will help identify and resolve it as quickly as possible, taking the circumstances into account.
For us, good service does not end with installation. Customers should know whom to contact afterwards, too.
Consultation
Have a question? Ask us.
You do not need to have chosen a specific product before contacting us. Whether your question concerns windows and doors, blinds, awnings, insect screens or another system in our range, we will do our best to guide you towards a suitable solution.
Advice and consultation are part of our service.
Need advice or installation?
Tell us what you are looking for, and we will help you choose a suitable solution and plan the next steps.